If your vehicle has broken down and you require emergency assistance, the first step is to contact your personal roadside assistance provider. This is often included with your motor insurance policy or may be linked to your bank account. Providers like the AA, RAC, or others will typically offer support.

If your Citroën vehicle is less than 12 months old, you are likely covered by Citroën Assistance. Use the contact details below for immediate help:


In the event of a breakdown call Citroën Roadside Assistance on 0800 197 2046, lines are open 24 hours a day across the UK and Europe.

Citroën provide cover in these situations:

  • Roadside Assistance
  • Recovery
  • Assistance At Home
  • Onward Travel
  • European Cover

Petrol, Diesel & Hybrid vehicles: All new Citroëns are covered, free of charge, for 12 months starting from the date of registration.

Electric vehicles: Are covered, free-of-charge, for 3 years or 100,000 (whichever occurs first), starting from the date of registration.


General Steps to Follow During a Breakdown

  1. Stay Safe: Ensure your vehicle is in a safe location. If possible, move to the side of the road. Turn on your hazard lights to alert other drivers.
  2. Assess the Situation: Determine if the problem can be fixed quickly and safely or if professional assistance is needed.
  3. Contact Your Provider: Call your emergency assistance provider with your details and location. Follow their instructions.
  4. Wait for Help: Stay with your vehicle unless it's unsafe. If you must leave the vehicle, stay clear of traffic and use caution.

Tips for Preventing Breakdowns

  • Regular Maintenance: Keep up with routine vehicle maintenance checks.
  • Monitor Warning Signs: Pay attention to unusual noises or warning lights.
  • Carry Essentials: Keep a breakdown kit in your car, including a reflective jacket, warning triangle, and a flashlight.

Remember, having a reliable roadside assistance plan can make a significant difference in how quickly and efficiently you handle a breakdown. Stay prepared and safe!