Gloucester Service Department - 18/10/2018
I’m writing to thank you following my latest service and repairs carried out to my Citroen dispatch.
The young lady that I dealt with was called Lizzie, she was very friendly from the offset with a beaming smile. She was also very helpful and courteous, I was called in afternoon following my service and told that some works needed to be done and that I could keep the courtesy van until the following day allowing yourselves to carry out the repairs.
When collecting my van this morning I was met by the same beaming smile and courteous, bouncy and positive behaviour.
I just felt that I needed to write to you and let you know how good of an experience I had and look forward to my next experience with a member of your team.
Gloucester Service - 10/07/2018
From walking into the showroom, you engaged with me in a professional and open manner.
You made me immediately feel at ease, helping my with the required forms.
On understanding that I was going to be waiting for the service, you directed me to a seating area (plush one), made sure I was ok for refreshments and was clear that I could approach you if I needed anything.
During my wait, you kept me regularly updated with my car’s progress. You checked on my wellbeing, you made sure I had enough water or refreshments.
As I was working during my wait you checked if I needed a comfort break and offered to keep my bags safe, if I need to.
Upon the service being completed, I was informed by you of the outcome of this and was kept up to date in regard to the service car wash that my car was waiting for.
The car wash person was on lunch, and was due back shortly. I was due to be back at work in order to complete calls. Your office was unusually quiet and so in your final example of what make you a ninja at your job was that you took this quite time to clean my car.
I hope that your manager and their managers understand how hard you work and how good you are at your job.
If you can take one compliment (you deserve so many more) from this. Every day understand how completely fabulous your are at your job.
Warner’s are incredibly lucky to have you and I hope they understand this.
Glos Sales - 1/11/17
Having had the joy of my new-ish (61 plate) 508 for a couple of months now, I wanted to take the opportunity to write and say how much I am enjoying the car. It does me another 175-225 miles on a tank compared to my old 407, and while that's in part because it's a slightly larger tank, it's also down to the efficiency of the engine. I appreciate the slight lightening on my monthly budget!
I also wanted to take the opportunity to note the patience of Craig in helping me select a car that met my needs. It took me a couple of years before I finally made the decision, but there was no pressure at all from Craig, just an understanding that my situation at the various points of time militated against a purchase. He also made sure that we worked through a number of different options in terms of models, and prices so that it was clear that I was getting the car that I needed, and not the one that would give him the best sales figures. I am very grateful for the help provided by Craig and the manner of his assistance.
One of the key reasons that it took me so long to purchase a replacement for the 407 was the excellent work that Gary and his Service team put in keeping the 407 going well past it's natural life, and at a cost that enabled me to delay any replacement. It was only the threat of the forthcoming Cam Belt change that tipped the balance in favour of replacing the 407.
You have a good team at Warners, and I don't hesitate to mention that fact when my conversations turn toward motoring.
With great appreciation
08/08/17 - Gloucester Sales and Service
“I recently took delivery of a Peugeot 3008 GT-Line as a company car and, as I know that people are often very quick to complain, I’d like to express how delighted I am with the service provided by your sales team, specifically Steve Wilkinson, as well as Rob in your service department.
Having worked for most of my working life in and around the automotive sector, starting as a car salesman selling Jaguar / Rover / Triumph in the ‘70s, spending quite some time in zone and regional sales and marketing roles with VMs, through to now being involved in vehicle emissions technology, I have experienced the motor trade and various dealers both from within and without and had been left with the feeling that proper customer service had been eradicated. I was wrong, at least insofar as Warners Peugeot are concerned.
I looked at other brands and had my previously held view confirmed by (other dealers), but I kept coming back to the 3008 and to Warners. Steve was professional without being pushy, he provided all the information I needed to put to my employer and then, once the deal had been signed, went out of his way to ensure that all went well up to and including the handover.
Today I had the, somewhat belated, 1,000 mile check carried out and yes, Steve had reminded me to get it done, and this was accomplished with absolute professionalism by Rob, who kept me informed of progress on the SatNav update as I waited and did some work on my laptop. As I was leaving, Rob also offered, as we live on the same road, to collect my car on his way to work if ever I need to have it serviced whilst I work at home.
Customer service of the highest order, so thank you for doing the job right.”
There’s not really very much more to add, so I’ll just say well done!
Mr J D, Mitcheldean
18/7/17 - Gloucester Service
FAO Gary Mabbett, Gloucester Service Manager
I purchased a car from you last year & have dealt a couple of times with your Rob Trotman in the Service Department
Today I had my Peugeot booked in & would like to say that Rob is a credit to your company
Due to Warners not having a loan car available, he dropped me off & also picked me up today so I could continue with my full day of appointments. As well as working around the times i had to be at certain places. This was much appreciated
I've dealt with him before. He goes out of his way to go that extra mile & accommodate the customer. To which these days staff like him are hard to find. I feel like he needs to be recognised
So a big thanks to Rob
A very satisfied customer
Ms P of Glos
2/2/17 - Gloucester Sales
Thank you so much for helping me to make my decision when selecting new 3008 vehicle - not only this morning but on several previous occasions.
The standard of service I have obtained from the staff at Warners over many years has been quite exceptional, unfortunately this kind of help in many of our retail outlets seems to be lacking these days.
I look forward to hearing from you nearer the time of delivery and hope you can obtain and register the new vehicle before the road tax increases on 1 April 2017.
Many thanks again Matthew and I look forward to hearing from you.
Mr G, Cirencester
31/1/17 - Gloucester Sales
Absolutely delighted with our new 2008 recently purchased from Warners, Gloucester.
The whole experience was superb thanks to your salesman Paul Coughlan, who was exceptional throughout the transaction; he proved to be knowledgeable, courteous and professional at all times.
Phil & Lottie Hughes
20/12/16 - Gloucester Service
I just wanted to say a big thank you to you and the guys.
I very much appreciate how you and the service team helped me today.
Fabulous customer service is rare these days, but you provided that to me, and really exceeded my expectations. Thank you all.
Hoping that you all have a very Merry Christmas and the very best wishes for 2017.
01/11/16 - Gloucester Service
I just wanted to say just how happy I was with the service I received from your parts and service department.
The service was exceptional, especially from Richard, one of your mechanics who went out of his way to try and sort out a difficult issue with my car - saving me a great deal of time and effort. Richard, really provided exceptional service and I will ensure that in the future I return and use your garage for all repairs and when thinking of purchasing another car.
I also wanted to quickly mention Gill, who ordered the parts for my car and also went out of her way sorting out a difficult situation with the garage i originally purchased the car from and it was only due to her persistence in contacting the garage several time that the issue was sorted out and I was very grateful for her help.
FANTASTIC STAFF AND EXCELLENT SERVICE - THANK YOU
Mrs O'Connell, Gloucester
25/10/16 - Gloucester Sales
I would like to inform you that I am absolutely overwhelmed with the customer service myself and my partner have received from one of your sales team, Matt. What a lovely, genuine guy. I have never been so impressed with service as have with Matt's. I would like to write in to explain why I am so happy and why I would now recommend your company. Please inform the best way I can do this, as I would like your company to know how fantastic Matt is! Thank you.
Miss S Burford
15/10/16 - Tewkesbury Service
Dear Everyone at Warners
Thank you for looking after my car and me when the clutch went. As my husband is ill and is now in Sue Ryder Hospice I needed the car urgently and you repaired it in a day.
Warners of Tewkesbury is not just about cars but about caring for customers.
Thank you again.
Beryl Perryman, Cheltenham
15/10/16 - Gloucester Service
Further to our conversation on Friday, I should like to compliment your staff on their professionalism and customer care shown to me when I attended Gloucester both on 30 Sept and 14 Oct; they listened to my concern, advised me on the action to be taken and were very pleasant in their communications.
Please congratulate your colleagues from me.
GP - Cheltenham
3/10/16 - Gloucester Service
Thank you for your help and the coffee this morning.
I await your confirmation of my booking.
May I reiterate my earlier conversation that I find the staff in Gloucester very helpful, courteous and kind. Thank you for good service.
Ms G P
19/9/16 - Gloucester - Sales
We left home on Friday morning to head for North Yorkshire. Just before we left the postman arrived with a box set of beautiful flowers. I have attached a photo for you to see them.
This was a lovely gesture on your part and totally unexpected. It made both of us feel quite touched by your kind words.
Our sincere thanks to you and Warner's. It underpins the quality of the service that you provide with a distinct indication that you will go that extra mile even after the deal is done.Thanks again Steve. Have no fear, we will be back. As I said when we last spoke; we are so pleased with our new Peugeot 308. It is a drive to die for.
Grateful thanks again.
Bernie and Julia King.
September 2016 - Gloucester Sales
TH wrote :-
“Knowledge, ease of transaction, effort made to fit my financial requirements, relaxed but positive nature of the dealership”
“Time taken to go through everything. condition of the vehicle. it came with a decent amount of fuel”
September 2016 - Gloucester Sales
“Clear instructions, we were shown all the control switches etc by the dealer. We were not hurried. The vehicle was beautifully presented to us”
“The salesperson was very professional and clearly had an excellent understanding of the vehicle”
September 2016 - Gloucester Sales
“I felt that my requirements were listened to and that time was taken to explain any features/choices fully. I also felt that a fair price was offered on my old car in comparison with various websites”
“I never feel pressurised into purchasing - advice given to me is sound and I feel that my continued custom is valued”
September 2016 - Gloucester Sales
“It all went so smooth. Everything was explained so clear”
“Answered all questioned I asked clearly and no misunderstanding of his answer. Very friendly. Showing how to use all the functions in the car very clear”
1/9/16 - Tewkesbury Service
Mr C would like to pass on his thanks to James and Paul for all the help they gave him when he called in at the weekend after he had had an accident; he said their help was very much appreciated.
12/9/16 - Tewkesbury Service
I wanted to recognise the excellent service I have recently received from the Warners branch in Tewkesbury
My daughter had an accident last Monday and I had the RAC recover the Citroen C1 to Warners without prior warning
Paul met me on arrival and has supported the repair process throughout the week and I collected the car today
Paul has provided exceptional service, making the whole process extremely simple. He has kept me informed with daily calls and nothing has been too much trouble.
I trust you know what a great job Paul does for the Warners brand
Thank you Paul for a great experience
Mr S M - emailed 12/9/16