The Motor Ombudsman is the automotive dispute resolution body.
Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Over 7,500 businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.”
We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted via the Dealer Principal at the appropriate site.
If unhappy with our service we abide by the Motor Industry Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.