THE MOTOR OMBUDSMAN ACCREDITATION SCHEME

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI) - approved Codes of Practice. Over 7,500 businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Warners are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

If you're unhappy with our service we abide by the Motor Industry Code of Practice which can be found on The Motor Ombudsman Website at www.themotorombudsman.org

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit The Motor Ombudsman website at www.themotorombudsman.org or call their Information Line on 0345 241 3008* (Option 1).

*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Company Info

Company Information

Eastern Avenue, Gloucester, United Kingdom, GL4 3BS

Reg Office: Eastern Avenue, Gloucester, United Kingdom, GL4 3BS

Reg. Company Number: 2028470

VAT Reg. No. GB286210366

Warners of Gloucester Limited T/A Warners Gloucester and Warners Tewkesbury is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Warners of Gloucester Limited T/A Warners Gloucester and Warners Tewkesbury to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

Registered in England & Wales: 2028470

Registered Office: Address: Eastern Avenue, Gloucester, United Kingdom, GL4 3BS

Data Protection No: Z6922685

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THE MOTOR OMBUDSMAN ACCREDITATION SCHEME

Company Information