Your vehicle buying journey made simple in the comfort of your own home or wherever you may be!
Reserve quickly online Search our range of high quality vehicles and with a few more clicks you can instantly reserve your chosen vehicle. We’ll be in touch with the next steps!
Secure online payments For your safety and security, all payments made on our site are processed by a secure payment provider. All major cards are accepted.
Free Part-Ex Valuations If you have a vehicle to trade-in, then we can help provide a market-accurate indicative value so you can see how the figures stack up. Complete our online form today.

FAQ

See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.

BUYING ONLINE

What 'Buy Online' options are available?

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There are three options to 'Buy Online'

  1. Reserve a vehicle with an online deposit (£99)
  2. Pay the full amount online and buy the car outright.
  3. Apply and arrange a finance deal.

Do I need to visit the physical dealership to close the deal?​

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No, all steps of the transaction can be completed via an online application form. Once we receive the order we will process the application and bring the car to you with your preferred delivery option. If you prefer to collect the car in person that is also an option.

Can you deliver if I don't live locally to Warners?

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Yes, we can deliver to you. During the online order process, you will be asked to choose how you would like to receive your vehicle. You will be given the following options:

  1. Collection from the dealership where the car is currently located;
  2. Collection from another dealership within Warners group: or
  3. Delivery to your home address (which must be the same as the billing address for the card used to pay for the car, or the address on your finance agreement, as applicable).

When purchasing the vehicle, you will see a few options and the corresponding charges.

  1. Collect from a Warners dealership - Free Of Charge
  2. Home delivery to England & Wales - £180
  3. Home delivery to Scotland - £280

Pick the one that's right for you and we will do the rest!

The actual collection or delivery date will be confirmed by Warners via email or telephone.

How long does it take to deliver once an order has been accepted?​

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Typically we aim to deliver our vehicles within a maximum of 7 working days, however during the order process you can select custom delivery options including express delivery. Alternatively, the car can be collected from your local Warners dealership free of charge.

Can I start an application online and finish in store - or vica versa?​

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Yes, when you create an online account with Warners it will save your application in progress, which can be loaded up with a member of the sales team at the dealership if you prefer to finalise the deal face to face.

I want to buy a car online but have some queries?​

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You can talk to a member of our Warners Sales Team on 01684 297575 for Warners Tewkesbury or on 01452 529755 for Warners Gloucester, or talk to one of our live chat operators.

What warranty will I get?

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Vehicles up to 5 years/50,000 miles will benefit from a minimum 12 months' Citroën or PEUGEOT warranty or the remainder of the manufacturer warranty (whichever is longer). Vehicles up to 10 years/100,000 miles will come with a 6 month warranty.

Refund and cancellation period​

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If you have placed an order online and wish to cancel or get a refund, you must contact us before the delivery date. If you have committed to a finance agreement, you must inform the finance company immediately of the cancellation in writing. You will be liable for any early termination fees. We do our best to avoid such fees, and only apply them if the finance provider charges such a fee.

​I have a personalised number plate, can you transfer it for me?

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Yes, there is a charge.

FINANCE​

How do I know if I can get finance?

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You must be over 18 years of age to apply for finance and acceptance is subject to status. When you submit an application online it will be reviewed for your eligibility and in some cases an instant decision can be given.

What are the different types of car finance?

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When purchasing your vehicle on finance, you will have the opportunity to fund it using one of two products; PCP (personal contract purchase) and HP (hire purchase). The difference between the two products is as follows:

Hire Purchase

Hire Purchase is a little like a mortgage on a house where you pay an initial deposit and then pay the balance over an agreed period of time in equal monthly payments. Typically, agreements can run from 1 to 5 years. The vehicle remains the property of the finance company until you make the last payment. If you settle early, you will be offered a rebate of some of the interest. However, you may find, with a small initial deposit, if you settle very early, the amount owing may be more than the vehicle is worth.

Hire Purchase may suit buyers who plan to keep their vehicles for a longer period of time, perhaps longer than the agreement term, who have a large deposit or want a simple agreement with no commitment at the end of the term.

Personal Contract Purchase

Like Hire Purchase, an initial deposit is paid with monthly payments over an agreed period of time. However, the final payment at the end of the agreement is significantly larger than under a normal Hire Purchase agreement, usually several thousand pounds. This is often called a Guaranteed Manufacturers Future Value (GMFV) or Balloon Payment. This makes the payments in-between the initial deposit and the large final payment much smaller than with Hire Purchase and the agreements are shorter.

You must pay this large final payment, the GMFV, at the end of the agreement. However, the finance company will guarantee that your vehicle will be worth at least this value as long as it is in a suitable condition and covered less than an agreed mileage limit. This gives you three options:

  • You can hand the vehicle back to the finance company to make the final payment.
  • You can pay the large final payment and keep the vehicle.
  • Usually, your vehicle should be worth more than the final payment. So you can part exchange the vehicle, and use the extra that it is worth, after paying off the large final payment, for a new vehicle.
Personal Contract Purchase may suit buyers that want a new or nearly new vehicle and fully intend to change it at the end, or before the end, of the agreement or want a more expensive vehicle than may be available to them using other forms of finance. The disadvantage could be that customers feel forced into changing their vehicle every 2 or 3 years to avoid paying the large final payment.

What happens if I submit an application and I am not eligible for finance?

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If you apply for a finance package but are unsuccessful this may affect your credit rating and or credit score. The same applies if your application is successful but we are unable to confirm your order, and you choose not to proceed with an alternative vehicle. If your application has been successful we will contact you offline, either verbal or in written form.

What happens once I complete a finance application online?

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Once we have confirmed acceptance of your offer, you will be sent an order confirmation by email. At that point a contract will be formed between you, us and the finance company for use of your new vehicle.​

Is it secure?

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Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). If you are paying in full, or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express.

PART EXCHANGE

​Can I use my part exchange as my deposit for my car purchase?

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Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.

How do you work out the value of my car?

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​Valuations are based on the market value of that particular car, its mileage and the condition of the vehicle. Whilst we can work out the value of your car based on its age, mileage and market value - we rely on honest descriptions from the online customer on the condition of the car.

What happens if we disagree over the condition description in the application?

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The vehicle shall be delivered to us in the same condition described by you upon valuation, but allowing for the fair wear and tear which may have occurred in the meantime. If there is any variation in condition, service history or mileage to that previously described, but allowing for additional mileage covered between the Agreement and delivery pro-rata to that already covered at the time of Agreement, we will adjust the price offered for the part exchange to take into account such variations and you will pay us any additional sum due as a result.​

How long is my online valuation valid for?

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The price offered for the part exchange remains valid until the expiry date shown on the order confirmation. If the part exchange vehicle is delivered to us later than this date, we will revalue the part exchange in line with market conditions and advise you of any change to the amount you may need to pay us.

​Can I remove my part exchange from my order at any time?

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Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.

​What items do I need to provide with my part-exchange?

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You will need to hand over your part exchange vehicle on delivery or collection of your new car. At the same time, you must give us the logbook (V5 registration certificate), service history, MOT certificate (if applicable) and all sets of keys. You will be notified prior to part-exchanging your vehicle if we require anything in addition to the aforementioned items.