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Thursday 3rd July 2025
We understand that this news may be unexpected, and we want to reassure you that WARNERS is fully committed to supporting all affected customers as quickly and efficiently as possible.
We have a clear plan in place and are currently replacing around 30 airbag units per day at each of our Citroën workshops in Tewkesbury and Gloucester. In addition, Citroën technicians will also be visiting customers at home, replacing affected units directly on driveways where possible.
To ensure everything runs smoothly, we kindly ask that you follow the steps below:
Our phone lines are currently very busy, so following the above process will help us book your replacement more quickly and efficiently.
At present, we are booking appointments approximately three weeks in advance, but this may improve as the availability of replacement airbags increases.
We truly appreciate your patience and understanding during this exceptional time. Thank you for bearing with us as we work to get every customer back on the road safely.
Warm regards,
The WARNERS Citroën Team
Stellantis UK announces an immediate stop-drive action for all Citroën C3 (second generation) and DS 3 (first generation) vehicles manufactured between 2009 and 2019 equipped with Takata airbags. Owners of such vehicles should immediately cease using their vehicle when safe to do so.
Vehicles included in this new stop-drive action in the UK, were already part of an ongoing comprehensive recall campaign that started over one year ago, first in Southern Europe and then expanded northwards. Recall decisions, especially stop-drive actions, are based on multiple factors, including airbag specifications, vehicle age and usage, climate conditions, and notifications from regulatory authorities.
Whilst there have been no reported instances in the UK, Stellantis has decided to deploy a stop-drive order for all impacted vehicles across Europe including the UK. This decision underscores the Company’s unwavering commitment to customer safety.
All affected customers will be notified by letter. Customers can also check if their vehicle is affected and what actions are advised by using the VIN (Vehicle Identification Number) check tool on the Citroën UK website above. If impacted, they should register their vehicle to enable the processing of their repair as soon as possible.
To read more click HERE
Warners of Gloucester Limited
Eastern Avenue, Gloucester, United Kingdom, GL4 3BS
Reg Office: Eastern Avenue, Gloucester, United Kingdom, GL4 3BS
Reg. Company Number: 2028470
VAT Reg. No. GB286210366
Data Protection No: Z6922685
FCA No. 567752
Warners of Gloucester Limited trading as Warners Tewkesbury and Warners Gloucester is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Warners of Gloucester Limited trading as Warners Tewkesbury and Warners Gloucester to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.
Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.
Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.