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Updated Monday 18th August 2025
Added 14th August:
We want to reassure you that WARNERS is fully committed to supporting all affected customers quickly and efficiently.
In Gloucestershire, around 2,000 airbags require replacement. WARNERS have a well-organised plan in place and we are currently completing 40 - 50 replacements each day. Wherever possible, our trained Citroën technicians are carrying out these replacements off-site—right on customers’ driveways—for added convenience. Each airbag replacement typically takes about two hours to complete.
To help ensure the process runs as smoothly as possible, please follow the steps below:
– This 17-character code (beginning with VR7 or VF7) can be found on your V5C registration certificate.
– Once an airbag module has been issued by Citroën UK, your details will be forwarded to us at WARNERS. A member of the WARNERS TAKATA Booking Team will then contact you to schedule your free airbag replacement.
If you need to speak with a member of the WARNERS TAKATA Booking Team after following the steps above, please call 01452 529755 for Gloucester or 01684 297575 for Tewkesbury and select Option 0. We kindly ask that you do not use the general WARNERS online enquiry form, as the quickest way to receive a response is by phone. The WARNERS TAKATA Booking Team is available Monday to Friday, 8:30 AM to 5:30 PM.
DS Customers: DS-branded airbags (with the DS logo on the steering wheel) are currently in limited supply. To get you back on the road as quickly as possible, we may offer to fit a Citroën-branded airbag instead. If you would prefer to wait for a DS-branded airbag, please let our team member know when they contact you to arrange your appointment.
Thank you for your cooperation as we work to keep you safe and get you back on the road as soon as possible.
Warm regards,
The WARNERS Citroën Team
At this stage, we don’t have a confirmed timeline, as we’re still waiting for the necessary parts to arrive. Once they’re in, we’ll be in touch right away to schedule your booking. Thank you for your patience and understanding.
While most airbags will deploy safely, some are at higher risk—especially if they have been exposed to heat and humidity and if the vehicle is older.
Over 100 million inflators in more than 30 car brands are impacted, including models from Honda, Toyota, Nissan, Ford, BMW, Chrysler, Citroën and many more manufactured roughly between 2002–2018 .
No. All TAKATA related airbag replacements are free of charge, including parts and labour, under national laws and manufacturer policies.
Unfortunately, we’re unable to carry out any work on the vehicle until the recall parts have arrived and the necessary repairs are completed.
At this time, we don’t have a confirmed delivery date for the replacement airbags. We’re actively monitoring updates from the supplier and will notify you as soon as we receive an estimated timeframe. We appreciate your patience in the meantime.
Warners of Gloucester Limited
Eastern Avenue, Gloucester, United Kingdom, GL4 3BS
Reg Office: Eastern Avenue, Gloucester, United Kingdom, GL4 3BS
Reg. Company Number: 2028470
VAT Reg. No. GB286210366
Data Protection No: Z6922685
FCA No. 567752
Warners of Gloucester Limited trading as Warners Tewkesbury and Warners Gloucester is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Warners of Gloucester Limited trading as Warners Tewkesbury and Warners Gloucester to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.
Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.
Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.