Careers | Warners | Gloucestershire

Experienced Service Advisor

Location: WARNERS Gloucester
Job Type: Full-time, Permanent

Salary: OTE £27,000.00 - £32,000.00 per year

About the Role

The Service Advisor role is a cornerstone of our Dealership operations, serving as the vital link between our customers and the workshop. Your primary responsibility will be to ensure exceptional customer satisfaction by managing relationships, facilitating efficient bookings and delivering outstanding service.

This dynamic role requires excellent interpersonal, organisational and time-management skills, alongside a passion for customer service and teamwork. You will also have the opportunity to drive additional product and service sales, enhancing both customer satisfaction and dealership performance.

What We’re Looking For

We are seeking an exceptional individual with at least 2 years of customer service and telephone experience. While experience in the Motor Industry is preferred, it is not essential. Successful candidates will demonstrate the following attributes:

Outstanding Personal Presentation
Exceptional Time Management and Organizational Skills
Strong Literacy & Numeracy Skills
Outstanding Customer Focus
Excellent Communication Skills
IT Literacy
Influencing and Selling Skills

Key Responsibilities

Customer Satisfaction (CSI):
Build trust, communicate effectively, and exceed customer expectations to achieve customer satisfaction levels above the manufacturer national average.
Product Sales:
Actively promote ancillary products to meet daily targets set by your manager.
Upselling:
Explain and promote the value of additional services to customers, maximising profit while maintaining trust.
Data Quality:
Accurately collect and manage customer and vehicle data to maintain a high-quality database.

What We Offer

Competitive OTE of £27,000.00 - £32,000.00 per year
Permanent, full-time position in a supportive and professional environment
Equal opportunities employer, welcoming applications from all qualified candidates

Next Steps

Complete the attached application form.
Upload your CV.

Your application will be reviewed based on your skills and experience. If shortlisted, we will contact you to discuss the next steps in the recruitment process.

WARNERS is committed to diversity and inclusion and encourages applications from all individuals, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.

Ref: GSA01

Closing Date 31/01/2025

Location Gloucester

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Financial Disclosure

Warners of Gloucester Limited trading as Warners Tewkesbury and Warners Gloucester is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Warners of Gloucester Limited trading as Warners Tewkesbury and Warners Gloucester to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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