Experienced Service Advisor - Warners Citroën Tewkesbury

The Service Advisor role is one of the busiest and most critical roles in our Dealerships. You will be the relationship manager between the customer and the workshop, ensuring our Customer Satisfaction levels are outstanding. Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

Ideally you will have at least 2 years Customer Service and Telephone experience, preferably within the Motor Industry although this is not essential. We are looking for individuals who possess the following attributes:

- Outstanding Personal Presentation

- Exceptional Time Management and Organisational Skills

- Good Literacy & Numeracy Skills

- Outstanding Customer Focus

- Excellent Communication Skills

- IT Literacy

- Influencing and Selling Skills

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.

Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data to maximise the quality and content of the customer database.

Job Type: Full-time, Permanent

Salary: £27,000.00-£32,000.00 per year

What happens next?

Please complete the attached application form and upload your CV.

Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.

Warners is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Ref: TSA01

Closing Date 31/01/2022
Location Tewkesbury
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