Feedback

2/2/17 - Glos Sales

Dear Matthew

Thank you so much for helping me to make my decision when selecting new 3008 vehicle - not only this morning but on several previous occasions.

The standard of service I have obtained from the staff at Warners over many years has been quite exceptional, unfortunately this kind of help in many of our retail outlets seems to be lacking these days.

I look forward to hearing from you nearer the time of delivery and hope you can obtain and register the new vehicle before the road tax increases on 1 April 2017.

Many thanks again Matthew and I look forward to hearing from you.

Yours sincerely

Mr G, Cirencester


31/1/17 - Glos Sales

Absolutely delighted with our new 2008 recently purchased from Warners, Gloucester.

The whole experience was superb thanks to your salesman Paul Coughlan, who was exceptional throughout the transaction; he proved to be knowledgeable, courteous and professional at all times.

Many thanks

Phil & Lottie Hughes


20/12/16 - Glos Service

Dear Chris

I just wanted to say a big thank you to you and the guys.

I very much appreciate how you and the service team helped me today.

Fabulous customer service is rare these days, but you provided that to me, and really exceeded my expectations. Thank you all.

Hoping that you all have a very Merry Christmas and the very best wishes for 2017.

Warmest regards

Fran


01/11/16 - Gloucester Service

I just wanted to say just how happy I was with the service I received from your parts and service department.

The service was exceptional, especially from Richard, one of your mechanics who went out of his way to try and sort out a difficult issue with my car - saving me a great deal of time and effort. Richard, really provided exceptional service and I will ensure that in the future I return and use your garage for all repairs and when thinking of purchasing another car.

I also wanted to quickly mention Gill, who ordered the parts for my car and also went out of her way sorting out a difficult situation with the garage i originally purchased the car from and it was only due to her persistence in contacting the garage several time that the issue was sorted out and I was very grateful for her help.

FANTASTIC STAFF AND EXCELLENT SERVICE - THANK YOU

Mrs O'Connell, Gloucester


25/10/16 - Gloucester Sales

I would like to inform you that I am absolutely overwhelmed with the customer service myself and my partner have received from one of your sales team, Matt. What a lovely, genuine guy. I have never been so impressed with service as have with Matt's. I would like to write in to explain why I am so happy and why I would now recommend your company. Please inform the best way I can do this, as I would like your company to know how fantastic Matt is! Thank you.

Miss S Burford


15/10/16 - Tewkesbury Service

Dear Everyone at Warners

Thank you for looking after my car and me when the clutch went. As my husband is ill and is now in Sue Ryder Hospice I needed the car urgently and you repaired it in a day.

Warners of Tewkesbury is not just about cars but about caring for customers.

Thank you again.

Yours truly

Beryl Perryman, Cheltenham


15/10/16 - Gloucester Service

Gary

Further to our conversation on Friday, I should like to compliment your staff on their professionalism and customer care shown to me when I attended Gloucester both on 30 Sept and 14 Oct; they listened to my concern, advised me on the action to be taken and were very pleasant in their communications.

Please congratulate your colleagues from me.

With thanks

GP - Cheltenham


3/10/16 - Gloucester Service

Gill

Thank you for your help and the coffee this morning.

I await your confirmation of my booking.

May I reiterate my earlier conversation that I find the staff in Gloucester very helpful, courteous and kind. Thank you for good service.

Ms G P


19/9/16 - Gloucester - Sales

Hi Steve.

We left home on Friday morning to head for North Yorkshire. Just before we left the postman arrived with a box set of beautiful flowers. I have attached a photo for you to see them.

This was a lovely gesture on your part and totally unexpected. It made both of us feel quite touched by your kind words.

Our sincere thanks to you and Warner's. It underpins the quality of the service that you provide with a distinct indication that you will go that extra mile even after the deal is done.

Thanks again Steve. Have no fear, we will be back. As I said when we last spoke; we are so pleased with our new Peugeot 308. It is a drive to die for.

Grateful thanks again.

Best regards,

Bernie and Julia King.


September 2016 - Gloucester Sales

TH wrote :-

“Knowledge, ease of transaction, effort made to fit my financial requirements, relaxed but positive nature of the dealership”

“Time taken to go through everything. condition of the vehicle. it came with a decent amount of fuel”


September 2016 - Gloucester Sales

JML wrote:-

“Clear instructions, we were shown all the control switches etc by the dealer. We were not hurried. The vehicle was beautifully presented to us”

“The salesperson was very professional and clearly had an excellent understanding of the vehicle”


September 2016 - Gloucester Sales

AC wrote:-

“I felt that my requirements were listened to and that time was taken to explain any features/choices fully. I also felt that a fair price was offered on my old car in comparison with various websites”

“I never feel pressurised into purchasing - advice given to me is sound and I feel that my continued custom is valued”


September 2016 - Gloucester Sales

MH wrote:-

“It all went so smooth. Everything was explained so clear”

“Answered all questioned I asked clearly and no misunderstanding of his answer. Very friendly. Showing how to use all the functions in the car very clear”


1/9/16 - Tewkesbury Service

Mr C would like to pass on his thanks to James and Paul for all the help they gave him when he called in at the weekend after he had had an accident; he said their help was very much appreciated.

Many thanks.


12/9/16 - Tewkesbury Service

I wanted to recognise the excellent service I have recently received from the Warners branch in Tewkesbury

My daughter had an accident last Monday and I had the RAC recover the Citroen C1 to Warners without prior warning

Paul met me on arrival and has supported the repair process throughout the week and I collected the car today

Paul has provided exceptional service, making the whole process extremely simple. He has kept me informed with daily calls and nothing has been too much trouble.

I trust you know what a great job Paul does for the Warners brand

Thank you Paul for a great experience

Mr S M - emailed 12/9/16