Workshop Controller

As a Workshop Controller for Warners, you'll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadline and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day Duties:

  • Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
  • Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
  • Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.
  • Working with colleagues and other departments to ensure a seamless service for customers.
  • Scheduling work to meet customers needs, taking into account workshop targets, the complexity of each job and the availability of parts.
  • Providing estimates for servicing and repairs and setting timescales.
  • Assisting technicians with technical challenges and finding the right outcome.
  • Accurate recording technician time and writing technical reports and recommendations.

Essential Skills:

  • Relevant experience in the automotive industry, including previous control or technician roles.
  • High levels of organisation and accuracy
  • Strong IT skills
  • Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.
  • The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
  • Ability to create more work opportunities and sales in an honest and compliant manner.

Employee Benefits:

At Warners, we’re committed to providing great rewards to the people who drive our success. The below Warners benefits are available to all staff:

  • 22 days paid holiday plus bank holidays
  • Excellent pay package
  • Company Pension Contribution
  • Death in service Benefit (2 times salary)
  • Discount on Services
  • New & used car staff offers

What happens next?

Please complete the attached application form and upload your CV.

Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.

Warners is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Ref: WCG1

Closing Date 31/01/2022
Location Gloucester
Benefits Pension, Bonus and Overtime
Working Hours 8:30am - 5:30pm Monday- Friday & Saturday mornings on a rota
Salary OTE £33,000
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