Customer Feedback
At Warners Motor Group we really do want your feedback and comments, good or bad, so that we can keep improving our service to you.
Tell us what you think now; we want to hear from you.
Past Comments...
Customer Comment
Just a bit of feedback re Warners' E-shop, the roof bars I wanted were a great price so I bought them yesterday afternoon, they were delivered this morning. Fantastic service, so if you would - give my thanks to Steve at E-shop.
Mr T Organ, Cheltenham, 13 August 2010
Our Reply
Many thanks Mr Organ - we're so pleased you were happy with our service. Our Dealer Principal saw your roof bars ready for dispatch and as he was actually near your area that afternoon he kindly offered to drop them in for us! Our goal of good service involves the whole team!
Customer Comment
My car was brought to your garage on the 29th July on a breakdown truck. The contact with your employees, first by telephone and then in person was impressive. Vicky gave us a lovely welcome making me feel all would be well. She was friendly, efficient and went out of her way to be helpful. Your driver who took us to our hotel was the same, as was your Service Department in their dealings with my husband over the 'phone. Many thanks - it is most reassuring to know that companies like yours still exist. Yours faithfully, Mrs WM
Mrs WM of Plymouth, 12 August 2010
Our Reply
Many thanks for your very kind card Mrs M - it's so nice to be appreciated! We were very pleased to have been able to be of assistance to you - especially as you and your daughter were a long way from home. Kind regards, Warners Cheltenham Service Team
Customer Comment
We write to let you know that we are completely satisfied with the work recently carried out on our Peugeot motorhome. We have had the vehicle for three years and all servicing and recall work has been carried out by your Tewkesbury branch. The first MOT was done by your Cheltenham branch two months ago. We live in South Wales, and although we have a Peugeot dealer in the area, we choose to bring our vehicle to Tewkesbury (a round-trip of about 150 miles), because of the excellent quality of service we have always had there. All work has been completed satisfactorily and on time and your staff, from reception to workshop, are always very polite and friendly. We hope you will communicate our thanks to your marvellous staff and look forward to seeing you in the future.
Best wishes,
Alan and Irene Wilde, 15 July 2010
Our Reply
Dear Mr and Mrs Wilde
Thank you so much, this was such a lovely email to receive - I'll certainly pass it on to our staff at Tewkesbury and at Cheltenham with the greatest of pleasure.
Kind regards
Michael Warner
Group Chairman
Customer Comment
Dear Steve
Thanks for the delivery of the heater for my Peugeot Partner. It's now all fitted and works, luckily, as it was snowing on the way to school this morning.
You can now put on all your paper work 'International/Pre-Antarctic Deliveries Our Speciality'!
Thanks again.
Penny
Penny Rogers, 23 June 2010
Our Reply
Many thanks for your email Mrs Rogers - we're glad the heater arrived safely! Thank you for the photograph of your Peugeot Partner parked on the lake front in Wanaka - being the only Partner in New Zealand we can understand why it turns heads!!
Customer Comment
On Wednesday 21st April our Peugeot motorhome came in for its first major service (2 years) and my wife and I were impressed with the friendliness and professionism of the reception staff. The service of the vehicle was undertaken without delay and the two minor faults we had identified (windscreen washers and a management fault light) were rectified during the service. The quality of customer care provided was first class and restored our faith in Peugeot dealerships (we had a bad experience with this vehicle at another dealership). Although we live in Benson, Oxfordshire our trip to you was worthwhile and we will certainly return for any further work and its next service. Once again thank you to all the Warners staff who dealt with us.
Kind regards
Mr J D & Mrs M M Rowe
Mr JD Rowe, 23 April 2010
Our Reply
Very many thanks for this lovely email Mr and Mrs Rowe - I'll pass on your kind words to our Tewkesbury site and I know they'll be delighted you were so pleased with them.
Customer Comment
My car had a fuel leak on New Years Eve. I rang my local Warners garage in Cheltenham on the Saturday hoping I could at least book it in for a repair. I was pleasantly surprised and very impressed that the man on the 'phone told me to bring the car in and they would try to fix it for me. I took it in and whilst the staff sent out for a spare part, I enjoyed a coffee in the warm showroom. They replaced the faulty part and I was able to drive away safely. What truly terrific service, I cannot imagine many garages could match the quality of service I was shown. Many Thanks. Alan. Happy New Year
Alan Pope, 04 January 2010
Our Reply
Thank you so much for your very kind email Mr Pope and I'm so glad you were pleased with our service. Your email was a lovely way for us to start the New Year and I'll make sure that all the staff concerned are aware of your comments. With kindest regards from Mark Jones, Dealer Principal, Warners Cheltenham.
Customer Comment
I have been a customer for the past 10 years or so and I cannot fault Warners for Sales or Servicing. They are excellent. Keep up the good work!
Mr Brown, Gloucester, 20 November 2009
Our Reply
Thank you for taking the trouble to email Mr B - we really appreciate it. Two of our sales people (Claire at Tewkesbury and Godfrey at Gloucester) have just received awards for being two of Peugeot's top sales people in the UK, so we're very proud of them!
At Warners Motor Group we really do want your feedback and comments, good or bad, so that we can keep improving our service to you.
Tell us what you think now; we want to hear from you.
Past Comments...
Customer Comment
Just a bit of feedback re Warners' E-shop, the roof bars I wanted were a great price so I bought them yesterday afternoon, they were delivered this morning. Fantastic service, so if you would - give my thanks to Steve at E-shop.
Mr T Organ, Cheltenham, 13 August 2010
Our Reply
Many thanks Mr Organ - we're so pleased you were happy with our service. Our Dealer Principal saw your roof bars ready for dispatch and as he was actually near your area that afternoon he kindly offered to drop them in for us! Our goal of good service involves the whole team!
Customer Comment
My car was brought to your garage on the 29th July on a breakdown truck. The contact with your employees, first by telephone and then in person was impressive. Vicky gave us a lovely welcome making me feel all would be well. She was friendly, efficient and went out of her way to be helpful. Your driver who took us to our hotel was the same, as was your Service Department in their dealings with my husband over the 'phone. Many thanks - it is most reassuring to know that companies like yours still exist. Yours faithfully, Mrs WM
Mrs WM of Plymouth, 12 August 2010
Our Reply
Many thanks for your very kind card Mrs M - it's so nice to be appreciated! We were very pleased to have been able to be of assistance to you - especially as you and your daughter were a long way from home. Kind regards, Warners Cheltenham Service Team
Customer Comment
We write to let you know that we are completely satisfied with the work recently carried out on our Peugeot motorhome. We have had the vehicle for three years and all servicing and recall work has been carried out by your Tewkesbury branch. The first MOT was done by your Cheltenham branch two months ago. We live in South Wales, and although we have a Peugeot dealer in the area, we choose to bring our vehicle to Tewkesbury (a round-trip of about 150 miles), because of the excellent quality of service we have always had there. All work has been completed satisfactorily and on time and your staff, from reception to workshop, are always very polite and friendly. We hope you will communicate our thanks to your marvellous staff and look forward to seeing you in the future.
Best wishes,
Alan and Irene Wilde, 15 July 2010
Our Reply
Dear Mr and Mrs Wilde
Thank you so much, this was such a lovely email to receive - I'll certainly pass it on to our staff at Tewkesbury and at Cheltenham with the greatest of pleasure.
Kind regards
Michael Warner
Group Chairman
Customer Comment
Dear Steve
Thanks for the delivery of the heater for my Peugeot Partner. It's now all fitted and works, luckily, as it was snowing on the way to school this morning.
You can now put on all your paper work 'International/Pre-Antarctic Deliveries Our Speciality'!
Thanks again.
Penny
Penny Rogers, 23 June 2010
Our Reply
Many thanks for your email Mrs Rogers - we're glad the heater arrived safely! Thank you for the photograph of your Peugeot Partner parked on the lake front in Wanaka - being the only Partner in New Zealand we can understand why it turns heads!!
Customer Comment
On Wednesday 21st April our Peugeot motorhome came in for its first major service (2 years) and my wife and I were impressed with the friendliness and professionism of the reception staff. The service of the vehicle was undertaken without delay and the two minor faults we had identified (windscreen washers and a management fault light) were rectified during the service. The quality of customer care provided was first class and restored our faith in Peugeot dealerships (we had a bad experience with this vehicle at another dealership). Although we live in Benson, Oxfordshire our trip to you was worthwhile and we will certainly return for any further work and its next service. Once again thank you to all the Warners staff who dealt with us.
Kind regards
Mr J D & Mrs M M Rowe
Mr JD Rowe, 23 April 2010
Our Reply
Very many thanks for this lovely email Mr and Mrs Rowe - I'll pass on your kind words to our Tewkesbury site and I know they'll be delighted you were so pleased with them.
Customer Comment
My car had a fuel leak on New Years Eve. I rang my local Warners garage in Cheltenham on the Saturday hoping I could at least book it in for a repair. I was pleasantly surprised and very impressed that the man on the 'phone told me to bring the car in and they would try to fix it for me. I took it in and whilst the staff sent out for a spare part, I enjoyed a coffee in the warm showroom. They replaced the faulty part and I was able to drive away safely. What truly terrific service, I cannot imagine many garages could match the quality of service I was shown. Many Thanks. Alan. Happy New Year
Alan Pope, 04 January 2010
Our Reply
Thank you so much for your very kind email Mr Pope and I'm so glad you were pleased with our service. Your email was a lovely way for us to start the New Year and I'll make sure that all the staff concerned are aware of your comments. With kindest regards from Mark Jones, Dealer Principal, Warners Cheltenham.
Customer Comment
I have been a customer for the past 10 years or so and I cannot fault Warners for Sales or Servicing. They are excellent. Keep up the good work!
Mr Brown, Gloucester, 20 November 2009
Our Reply
Thank you for taking the trouble to email Mr B - we really appreciate it. Two of our sales people (Claire at Tewkesbury and Godfrey at Gloucester) have just received awards for being two of Peugeot's top sales people in the UK, so we're very proud of them!
